Frequently asked questions
Do you offer delivery across Pakistan?
Yes! We deliver nationwide across Pakistan.
- Quetta: Same-day delivery for orders placed before 4:00 PM.
- Other Cities: Delivery within 3–4 business days via reliable courier services.
What are your delivery charges?
Delivery charges are automatically calculated at checkout based on your city and order weight. Occasionally, we offer free delivery promotions for specific order values or bundles.
What payment methods do you accept?
We accept the following secure payment options:
- Cash on Delivery (COD)
- Easypaisa
- JazzCash
- Bank Transfer
Is Cash on Delivery (COD) available?
Yes, COD is available on all orders across Pakistan. You can pay when your parcel is delivered to your doorstep
Are your products authentic?
Absolutely ✅. At Smoke Out, we only source 100% genuine and verified products directly from trusted brands and distributors. No replicas, no counterfeits ever.
What if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, you must provide a parcel opening video within 24 hours of delivery.
Without the video proof, damage or replacement claims will not be accepted as per our Return Policy.
Can I return or exchange my order?
Yes, returns and exchanges are possible if:
- The product is unused and in original packaging, and
- You contact us within 24 hours of delivery with a parcel opening video.
Customers must bear the return shipping costs.
Can I cancel my order after placing it?
Yes, orders can be canceled before they are shipped.
Once dispatched, cancellations are no longer possible. Please contact our support team immediately if you wish to cancel.
Are your products suitable for beginners?
Yes! We offer a wide range of beginner-friendly devices and accessories. Our team can help recommend the best product for your experience level just message us on WhatsApp +92 335 3647093 for guidance.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email. Use it to monitor your delivery status through the courier’s tracking portal.
