Shipping Policy

Thank you for shopping with Smoke Out. We aim to provide you with fast, reliable, and secure delivery across Pakistan. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Delivery Areas & Timelines

We currently deliver nationwide across Pakistan.

  • Quetta City:
    Orders placed before 8:00 PM are eligible for same day delivery.
    Orders placed after 8:00 PM will be delivered the next business day.

  • Other Cities in Pakistan:
    Orders are delivered within 3 to 4 business days, depending on your location and courier service availability.

Please note: Delivery times may vary slightly during sales, holidays, or unforeseen courier delays.

2. Delivery Charges

  • Delivery charges are automatically calculated and displayed at checkout based on your location and order weight.

  • Free delivery may be offered during promotional campaigns or for orders above a specific amount (if applicable).

3. Order Processing

  • All confirmed orders are processed within 24 hours of payment or COD confirmation.

  • You will receive an order confirmation email or SMS once your order is placed and another notification when it has been shipped.

4. Payment Options

We offer multiple convenient and secure payment methods:

  • Cash on Delivery (COD)

  • Easypaisa

  • JazzCash

  • Bank Transfer

Please ensure to select your preferred payment method at checkout. Instructions for digital payments will be shared once your order is confirmed.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS or email. You can use it to monitor your delivery status through the courier’s website.

6. Delivery Terms

  • Please provide a complete and accurate delivery address to avoid delays.

  • If the delivery is missed, our team or courier partner will contact you to reschedule.

  • In case of repeated failed delivery attempts, your order may be canceled and reshipped upon request.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of receiving your package at +92 335 3647093
We’ll review your concern and arrange for replacement or resolution as per our store policy.

8. Contact Us

For any shipping-related queries, please contact our support team:

Smoke Out – Customer Support
📍 Address: [Insert Business Address]
📞 Phone/WhatsApp: [Insert Contact Number]
📧 Email: [Insert Support Email]
🌐 Website: [Insert Shopify Store URL]