Refund & Returns Policy

At Smoke Out, we value your satisfaction and strive to deliver top-quality products with every order. Please read our return and exchange policy carefully before placing your order.

1. Eligibility for Return or Exchange

We accept returns or exchanges under the following conditions:

You received a damaged, defective, or incorrect product.

You notify us within 24 hours of receiving your order.

You provide a clear parcel opening video as proof.

⚠️ Without a parcel opening video, damage or wrong product claims will not be accepted.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange:

The product must be unused, unopened, and in its original packaging.

The request must be made within 24 hours of delivery.

The item must include all original accessories, packaging, and receipts.

Products that are used, unsealed, or tampered with will not be accepted for return or exchange.

3. Return & Exchange Process

Provide your order number, reason for return, and parcel opening video.

Once approved, you will receive our return address and instructions.

You must send the product back to us using a reliable courier service.

After inspection, we will process your exchange or refund (if applicable).

4. Delivery Charges for Returns

The customer is responsible for all return or exchange delivery charges.

Smoke Out will not cover or refund any courier or delivery costs unless the return is due to a verified damaged or wrong product received.

5. Damaged or Wrong Product Claims

If you receive a damaged or incorrect product, you must provide a parcel opening video showing the issue clearly.

Without this video evidence, no return, refund, or exchange will be accepted.

Once verified, we will arrange for replacement or compensation as per our policy.

6. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

Used or unsealed items

E-liquids or cartridges (if seal is broken)

Accessories that show signs of use or wear

Clearance or sale items

7. Refunds

If a refund is approved, it will be processed within 14 business days after we receive and inspect the returned product.
Refunds are issued through the original payment method or store credit, depending on your preference.

8. Contact Us

If you have any questions or wish to initiate a return or exchange, please contact:

Smoke Out – Customer Support
📞 Phone/WhatsApp:
📧 Email:
📍 Address:
🌐 Website: