Privacy policy

Welcome to Smoke Out (“Smoke Out”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website *************** make a purchase, or interact with us in any way.

Please read this policy carefully to understand how we handle your personal data and your rights regarding it.

1. Information We Collect

We may collect and process the following categories of personal information:

  • Identity Data – Name, username, date of birth, and gender.

  • Contact Data – Billing address, shipping address, email address, and phone number.

  • Transaction Data – Payment details, order information, and purchase history.

  • Technical Data – IP address, browser type and version, device information, time zone, and website usage analytics.

  • Profile Data – Account details, order preferences, saved items, and feedback.

  • Usage Data – Information on how you browse and use our website.

  • Marketing & Communication Data – Your preferences regarding promotional communications.

We do not collect any special categories of personal data (such as race, religion, or health data).

2. How We Collect Your Data

We collect personal data in several ways:

Directly from You

  • When you create an account or place an order

  • When you subscribe to our newsletter

  • When you contact us via email, chat, or phone

  • When you enter promotions, surveys, or provide feedback

Automatically

We automatically collect certain data when you browse our website using cookies, analytics, and similar technologies. 

From Third Parties

We may receive information from:

  • Payment providers 

  • Delivery and logistics partners

  • Marketing and analytics platforms (e.g., Google Analytics)

3. How We Use Your Data

We use your personal data for the following purposes:

Purpose Type of Data Legal Basis
To process and deliver your orders Identity, Contact, Transaction Contractual necessity
To create and manage your account Identity, Profile Contractual necessity
To provide customer support Identity, Contact Legitimate interest
To send marketing updates and offers Identity, Contact, Marketing Consent
To improve our website and services Technical, Usage Legitimate interest
To comply with legal obligations All relevant data Legal requirement

You can opt out of marketing emails anytime by clicking “Unsubscribe” at the bottom of any message or contacting us directly.

4. Sharing Your Information

We only share your personal data with trusted third parties, such as:

  • Service Providers: Payment gateways, shipping companies, IT and website maintenance teams.

  • Marketing Partners: Email marketing platforms (e.g., Klaviyo, Shopify Email) used for promotions or announcements.

  • Legal Authorities: When required by law or for fraud prevention.

All third parties are required to handle your information securely and only for legitimate business purposes.

5. Data Security

We take data security seriously and use appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration of your data.
Access to your personal data is restricted to employees and partners who need it to perform business operations and are bound by confidentiality obligations.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for accounting, legal, and reporting requirements.
After this period, your data will be securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Object to data processing in certain circumstances

  • Request data transfer to another service provider

If you wish to exercise any of these rights, please contact us using the information below.

8. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings. For full details, please read our [Cookie Policy].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date. Please check regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Smoke Out
📍 Address: 
📧 Email: 
📞 Phone: 
🌐 Website: